Shipping
Your business is very important to us, so we strive to expedite delivery. All orders are shipped within 24 hours.
When you place an order the shipping cost is automatically calculated based on weight. The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown shipping cost, and you will have a chance to place your order or change the shipping option. Shipping and delivery dates are based on the availability of your items and the shipping options you choose during the order process. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for items we sell are weight-based. The weight of any such item can be found on its detail page.
We use the following shipping carriers: USPS for domestic shipping and internationally with FedEx Express. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
In accordance with State law, we are required to charge sales tax on orders shipped within the State of California. Sales tax is applied to the order total and itemized in your order at checkout.
Returns
Laguna Herbals stands behind the quality of its products and the highest level of service. You may return most unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please contact us if you are dissatisfied for any reason. Your satisfaction is our ultimate goal.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.